General terms and conditions B2B

General Terms and Conditions of Sale for Retailers

1. General

  • These terms and conditions apply to all offers, orders, and deliveries of My Bendel/MYS bv
  • Minimum order value for existing customers: €50.00 excluding VAT.
  • Free delivery within the Netherlands for orders from €150.00 excluding VAT.

2. Agreement

  • An agreement is concluded as soon as an order is placed via the website or with our representative.
  • By placing an order, the customer accepts these general terms and conditions.

3. Prices

  • All prices are exclusive of VAT and subject to change.
  • My Bendel reserves the right to correct incorrect price listings.

4. Offers

  • Offers are valid as long as they are on the website or while supplies last.
  • Promotional products can only be returned if they are defective or arrive damaged.

5. Delivery

  • Orders are shipped within 2-3 working days after receipt of payment.
  • Maximum delivery time: 5 working days.
  • If not delivered within 20 working days, the customer has the right to cancel the order and the paid amount will be refunded.
  • When jewelry is out of stock, it will be back ordered and invoiced only when delivered. After delivery, items are always delivered free to your home.

6. Warranty

  • My Bendel Retail offers a 12-month warranty on manufacturing defects.
  • Defective products will be replaced or reimbursed via a credit note.
  • Damage due to wear and tear or misuse is not covered by the warranty.

7. Payment

  • Payment term: 30 days after invoice date.
  • Available payment methods: iDeal, credit card, and payment on invoice.
  • In case of late payment, any collection or legal costs may be charged to the customer.
  • My Bendel Retail has the right to charge statutory interest for invoices outstanding more than 30 days.
  • The goods remain the property of MYS bv until the invoice is paid.

 

8. Shipping and administration costs

  • Orders over €150 excluding VAT are delivered free within the Netherlands.
  • Orders between €50 and €150 excluding VAT: €8.47 shipping costs within the Netherlands.
  • For Belgium and Luxembourg, orders under €150.00 incur €11.26 in costs.
  • Germany: free delivery from €250 excluding VAT. When the order value is between €50.00 and €150.00, €11.26 in costs will be charged.
  • The shipping costs to Belgium and Germany for orders between €150 and €250 amount to €8.00
  • Different rates apply for other countries.

9. Colors and Sizes

  • Colors may differ from the photos on the website.
  • Customers can return products with color deviations according to the return conditions.

10. Returns

  • Promotional products cannot be returned.
  • Defective products can be returned with order number, product number, and address details.
  • Return costs are the responsibility of the customer.
  • Earrings cannot be returned due to hygiene reasons.

11. Changes

  • My Bendel Retail reserves the right to change these terms.

12. Intellectual Property

  • All designs, jewelry, and files remain the property of My Bendel Retail.
  • It is not allowed to copy or share these without permission.

13. Privacy

  • Customer data is used for order processing and offers.
  • Data is not sold to third parties.

14. Address Changes

  • Customers must report address changes via their account or by e-mail.

15. Suspension and Termination

  • My Bendel Retail reserves the right to suspend orders in case of previous violations of the terms.

16. My Bendel Retail

  • Venkelbaan 45, 2908 KE Capelle a/d IJssel, Netherlands
  • Chamber of Commerce: 67174892
  • VAT: NL856861789B01
  • IBAN: NL31ABNA0416870791
  • BIC: ABNANL2A
  • Phone: +31(0)10 767 01 01
  • E-mail: info@mybendel-b2b.com

17. Choice of forum

  • This agreement is exclusively governed by Dutch law.
  • All disputes arising from or related to this agreement shall be exclusively submitted to the competent court of the Rotterdam district court.