Frequently asked questions
Order & Shipping
No, unfortunately this is not possible. Has your order not been shipped yet? Then please contact us as soon as possible, and we will be happy to see what we can do for you.
iDEAL | Wero, PayPal, Credit Card, Apple Pay, Google Pay, Shopify Pay, Klarna, and Riverty (pay later).
Yes, you will receive a confirmation email immediately. Don’t see it? Please check your spam folder as well.
No, orders are processed through the webshop so everything is handled safely and automatically. Do you have a question? You can always email or message us.
For Dutch customers: orders placed on weekdays before 4:00 PM usually arrive the next day. For Belgium, the delivery time is on average 1–3 working days.
We ship with DHL. Orders are sent in a mailbox-sized box, so you don’t need to be home to receive your package.
Shipping is free for orders over €50. For orders below this amount, the shipping cost for Dutch customers is €4.10.
Yes, we ship within the EU. The delivery time may then be slightly longer.
Returns & Exchanges
Yes, exchanges are free and can be made within 30 days of receipt for a different size or color (subject to availability). Earrings are excluded due to hygiene reasons.
Yes, within 30 days of receipt, provided they are unworn and in the original packaging. Earrings are excluded due to hygiene reasons.
Register your return via the website and provide the reason for the return. You can do this through your account or via the order link in the confirmation email.
For an exchange for a different size, color, or type, we reimburse €4.10 once for return shipping costs. If you choose to return without exchanging, the return shipping costs are at your own expense.
Within 10 working days after we have received your return package.
Guarantee
You have a 1-year warranty against manufacturing defects, discoloration, and stone loss.
Anything except normal wear and tear and damage caused by misuse. Breakage is only covered under warranty if there is a demonstrable manufacturing defect. The warranty also becomes void if repairs are carried out elsewhere.
Send a photo of the jewelry and your purchase receipt to us via email (info@mybendel.com) or WhatsApp (+31 (0)6 19 31 64 48).
We evaluate the product. If approved, we will send a replacement or a voucher within a few days.
Materials & Quality
Made of 316L stainless steel with an extra thick 14K PVD gold plating.
Yes, we use only natural gemstones, unless otherwise indicated.
That is stainless steel (surgical stainless steel) that is strong, colorfast, hypoallergenic, and nickel-free.
Because this technique creates an environmentally friendly, scratch-resistant, and colorfast layer that stays beautiful for a long time.
316L stainless steel, 14K PVD plating, natural gemstones, ceramic, glass crystal, zirconia, and pearls.
Yes, all our jewelry is nickel-free, hypoallergenic, and suitable for all skin types, including sensitive skin.
Sometimes stones are polished or lightly colored to enhance their natural hue.
PVD plating is thicker, more wear-resistant, and more environmentally friendly. Gold plating is thinner and wears off faster.
Sustainability
We work with recyclable steel, eco-friendly PVD gold plating, fair production, and timeless designs.
In carefully selected workshops in Asia with good working conditions and no child labor.
Yes, our jewelry boxes are reusable and we keep packaging to a minimum.
By creating jewelry that lasts a long time instead of being quickly replaced.
Sustainability is part of our choice of materials, production, and the lifespan of every piece of jewelry.
About My Bendel
My Bendel is a Dutch jewelry brand, founded by Yvette Noorlander in 2018. We design timeless and unique jewelry with a playful, stylish look. Our jewelry is made from high-quality 316L stainless steel with luxurious 14K gold plating and genuine gemstones. They are skin-friendly, hypoallergenic, nickel-free, and suitable for daily wear.
Our mission is to create colorful jewelry with meaning – stylish, strong, and full of symbolism. Jewelry that brings lasting joy and adds a splash of color to someone's life.
Online through our webshop, Bol, and Amazon, or at more than 190 stores in the Netherlands and Belgium.
The combination of colorful design, genuine gemstones, and high quality. We use 316L stainless steel with an extra thick 5–6 micron gold plating (while many brands use 2–3 microns), ensuring our jewelry stays beautiful longer. Additionally, we offer affordable luxury with a 1-year warranty.
Yes, each piece of jewelry is delivered in a luxury gift box with an optional card.
Sizes & Fit
No, we only work with whole ring sizes. Due to the sturdy 316L stainless steel, it is not possible to adjust the ring.
Go to our ring page and use the My Bendel Ringsizer to easily measure your ring size.
No, 316L stainless steel cannot be resized. The advantage is that the material is strong, colorfast, and wear-resistant.
That varies by design, but size M usually fits a wrist circumference of about 16.5 cm.
Sure! Measure your wrist or finger with a flexible tape or compare it to a well-fitting piece of jewelry. On the product page, you’ll find a handy size chart. You can also use our My Bendel Ringsizer on the ring page to easily measure your ring size.